Service Assurance Specialist

Ready to grow your talent and make an impact? Join us and become part of a company that leads the digital transformation!

We are looking for a Service Assurance Specialist to join our Service team, who will be responsible for ensuring the continuity, availability, and performance of the company’s critical services. 

YOUR NEW KEY RESPONSIBILITIES:

• Monitor, analyze, and ensure the availability and performance of managed services.
• Administration and troubleshooting of Linux systems.
• Analysis and diagnosis of internal applications, including log review, processes, and performance.
• Management and maintenance of databases: PostgreSQL, MongoDB, and Yugabyte.
• Development and maintenance of scripts (Bash and Python) for automation, analysis, and operational tasks.
• Advanced diagnosis of alerts, incidents, and critical issues.
• Collaboration with other teams to resolve incidents escalated to Level 2.
• Management of orchestration and infrastructure tools such as SaltStack, Ansible, and similar solutions.
• Collaboration with other departments to improve the customer experience.

YOU MAY BE A FIT FOR THIS ROLE IF YOU HAVE:

• Computer Science studies.
• At least 4 years of previous experience in a similar role.
• Strong analytical skills to identify patterns, anomalies, and root cause.
• Problem-solving mindset focused on rapid service recovery.
• Ability to work under pressure in critical situations.
• Good communication skills and ability to collaborate with multidisciplinary teams. Proactivity, autonomy, and a continuous improvement mindset.
• Observability, automation, and complex incident diagnosis, with strong analytical and problem-solving skills.
• Linux at an intermediate–advanced level (file systems, processes, services, system, networking, basic security, logs).
• Intermediate knowledge of networks (TCP/IP, VLANs, subnets, firewalls, traffic analysis).
• Databases: PostgreSQL, MongoDB (intermediate level).Experience with Bash scripting.
• Availability to be on call one week per month.
• English level B2.

NICE TO HAVE:

• Python for automation, internal tools, or analysis.
• Infrastructure as Code: Terraform, Consul, Nomad.
• Observability and analysis with: GrafanaPrometheusElastic / ElasticsearchKibana
• Experience with log pipelines, metrics systems, and alerting.

WHAT ARE WE OFFERING:

• Working in an exciting and innovative market environment
• Flexible working hours, uncomplicated holiday planning and home office
• Dynamic and open-minded working atmosphere with attractive benefits
• Office located in the center of Madrid, very well connected by public transportation.
• An international and motivated team that welcomes YOU!