Service Expert Intern

Ready to grow your talent and make an impact? Join us and become part of a company that leads the digital transformation!​

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We are looking for a Service Expert to join our Sales Domestic Professionals & SMEs team, who will support customers on SPID (Digital Public Identity System) and digital signatures, while ensuring a high level of service and professionalism. 

YOUR NEW KEY RESPONSIBILITY:​

• Manage incoming support calls related to SPID and digital signatures, including sensitive cases or dissatisfied customers.
• Respond with kindness and clarity, always maintaining a professional and reassuring tone.
• Accurately enter personal data into the company’s accounting software.
• Carefully complete Excel files concerning activations and orders.
• Learn directly on the job the use of company portals and internal tools.
• Collaborate with the team to ensure timely and high-quality service delivery

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YOU MAY BE A FIT FOR THIS ROLE IF YOU HAVE:​

• Eagerness to learn and a hands-on, pragmatic attitude.
• Kindness, patience, and a natural predisposition for telephone communication.
• Precision and organizational skills in managing data.
• Good familiarity with basic IT tools (Excel, e-mail, web browsers).
• A collaborative mindset and orientation toward teamwork.
• No prior experience required: training will be provided directly on the field alongside the team.

WHAT WE ARE OFFERING: ​

• Perfect career opportunities for graduates with commitment and willingness to learn​

• Working in an exciting and innovative market environment ​

• Flexible working hours, uncomplicated holiday planning and home office ​

• Dynamic and open-minded working atmosphere with attractive benefits ​

• An international and motivated team that welcomes YOU!​