Technical Operations Specialist

Ready to grow your talent and make an impact? Join us and become part of a company that leads the digital transformation!

We are looking for a Technical Operations Specialist to join our Onboarding & Signature Solutions team, who will be responsible for identifying and matching technology opportunities with the customer’s business requirements and objectives, as well as supporting channel partner training and enablement.

YOUR NEW KEY RESPONSIBILITY:

• Support partners and customers on electronic signature and onboarding solutions
• Advise customers and partners on configuring, sizing, and integrating the e-signature and onboarding software suites into their existing IT environments
• Assist sales, pre-sales and project managers by providing technical expertise, flexibility and a superior customer focus
• Prepare proofs of concept, which may include application installation, configuration, customization, and occasional coding
• Update product documentation in the knowledge base
• Provide support to both internal and external stakeholders
• Offer technical instructions to specialists and teams, both internally and externally
• Prepare and deliver demos of signature and onboarding solutions to customers during the project management phase
• Maintain and strengthen customer relationships, identifying and communicating customer needs internally.

YOU MAY BE A FIT FOR THIS ROLE IF YOU HAVE:

• Degree degree in Computer Engineering, Informatics, or a related field
• Proven experience with Qualified Trust Services, particularly in Qualified Electronic Certificates
• Strong understanding of web application architecture
• Ability to articulate complex technical concepts clearly in technical whitepapers
• Demonstrated ability to build and maintain relationships with technical stakeholders across all levels of a customer organization
• Experience discussing and evaluating complex technical challenges with internal development team
• Ability to navigate and resolve complicated technical and political situations with partners and customers
• Fluency in both spoken and written English
• Flexibility, reliability and a strong aptitude for quickly learning new products and technologies
• It's a plus: knowledge of an additional European language (e.g., French or Spanish), understanding of project management techniques, and familiarity with e-signature and onboarding platforms.

WHAT WE ARE OFFERING

• Working in an exciting and innovative market environment
• Flexible working hours, uncomplicated holiday planning and home office
• Dynamic and open-minded working atmosphere with attractive benefits
• An international and motivated team that welcomes YOU!